Refund policy

Returns

If you're not fully satisfied with your purchase, you may return your order, back to us, within 14 days of the delivery date for U.S orders and 21 days for international orders.

Buyers are responsible for return shipping costs. Shipping charges are non-refundable. 
If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please note that, past these return windows, we will not issue any refund.

You should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned package.


Only regular priced items may be returned, unfortunately items on sale cannot be returned or refunded.

To start a return, please contact us at cs@emiliaorganic.com.
Items sent back to us without first requesting a return will not be accepted.

Refunds

Once processed, you'll be automatically refunded on your original payment method. Please allow up to 10–14 business days for the refund to appear on your original payment method. A return initiated due to a mistake on our end or the item arriving faulty, then shipping costs will also be refunded.

Order Cancellations

You may cancel your order within 10 hours of placing or if it has not yet been submitted to the shipping carrier; whichever occurs first. Once the order is in transit, we are unable to cancel it.